Finding Your Cloud Recordings To view all your cloud recordings, go to https://fuller-edu.zoom.us/recording You may search by Date, ID, Topic, or keyword You may also check a list of Local Recordings that you have made. The actual files will be found in the documents folder of the computer you used to record. Sharing Your Cloud Recordings Click Share to display the recording link information and sharing settings, such as disabling downloads from viewers and requiring a password to view. Share this recording: Allows the recording to be shared publicly or internally (if available). Switch the toggle off if you want the recording to be private. If you share the recording, Zoom will create a web page where visitors can view the cloud recording. Internal recordings will only be available for those with a Fuller Faculty & Staff account, so if you need to share with students please select Public. Add expiry date to the link: Allows you to set number of days or specific date when the link will expire for viewers.  Viewers can download: Allows viewers to download the video in addition to viewing it online. Viewers can see transcript: Allows viewers to see the auto transcript if Zoom was able to process one. On-demand (Registration Required): Requires users to enter their name and email address before viewing or downloading the recording. The host will be able to download a report with this information. Password protection: All Fuller recordings are required to have a password. One is automatically generated, but you may change it here. Please share the password along with the link with anyone who will be viewing the recording. Copy sharing information to clipboard: Copies the link and password for your cloud recording to your clipboard. Paste this information in an email, Canvas post, etc. to allow others to view the cloud recording. Downloading the recording To download all the files associated with the recording (video and audio), click on More and then Download   If you only want to download a particular file, click on the link to the recording, then hover over the file you want to download and click on the download button: Storing and sharing the recording To share a downloaded recording with your class, follow the instructions on uploading your video to YouTube provided by Teaching & Learning: https://drive.google.com/file/d/1ILYVgPSaV4n261369_44Cr-8XIDNDP3T If you would like to archive your videos for the future, one option is to upload them to Google Drive. Go to drive.google.com and make sure that you’re signed into your Fuller account in the upper right corner. Click +New at the upper left then File upload, then choose the video file you’d like to upload (most likely in your “downloads” folder). To share the video from Google Drive, right click on the file (once it has finished uploading) and choose how to share it. To share with individuals, select Share and enter the email addresses of those you wish to share it with To share with many people, select Get link, then copy and paste the link wherever you’d like to share the recording. You may need to change the sharing settings to anyone at Fuller or anyone with the link. If you will be sharing many videos, a good practice is to create a folder in Google Drive, move all the videos into that folder, then share the whole folder.  

As a meeting host, you can split your meeting participants into breakout rooms when scheduling the meeting. This can be useful if you already know how you want to split up your participants. Limitations You can only pre-assign participants that have a Zoom account. They must be signed in to that Zoom account during the meeting, or they will not be automatically placed into a breakout room and must be manually assigned. Up to 200 participants can be pre-assigned to breakout rooms. If you scheduled recurring meetings, the pre-assigned breakout rooms will only work if it's applied to all meetings in the recurrence. You can't edit a single meeting in the recurrence and apply a unique pre-assignment. Pre-assigning participants to breakout rooms using the web portal Sign in to the Zoom web portal. Click Meetings and schedule a meeting. In the Meeting Options section, select Breakout Room pre-assign and click Create Rooms. Click the plus button beside Rooms to add more breakout rooms. Hover over the default breakout room name in the right panel and click the edit button  to rename it. In the Add participants text box, search for internal (Fuller faculty & staff accounts) participants by name or email address, or manually enter the email address of external users, and then press Enter to to add them to the breakout room.  (Optional) Use these options to edit your breakout rooms and participants: Click and drag a participant's email address to change the order. Hover over a participant's name to see options to move them to another room or remove them from the current room. To delete a breakout room, hover the room name in the left panel and click the trash icon . Click Save. Pre-assigning participants to breakouts rooms using a CSV file Useful when assigning large amounts of participants, or when you already have a list in a spreadsheet format. Sign in to the Zoom web portal. Click Meetings and schedule a meeting. In the Meeting Options section, select Breakout Room pre-assign and click Import from CSV. Click download to download a sample CSV file you can fill out. Open the CSV file with spreadsheet software, such as Microsoft Excel. Fill in the Pre-assign Room Name column with the breakout room name, and the Email Address column with the assigned participant's email address.  Save the file. Drag and drop the file in the web portal. Editing breakout rooms assignment If you have already pre-assigned participants to breakouts rooms, you can edit the assignments before you start the meeting.  You can also manage pre-assigned breakout rooms during the meeting. Sign in to the Zoom web portal. Click Meetings and click the meeting you want to edit. In the Breakout Room section, click View detail. Edit the breakout rooms as needed. See the previous section for more details. Click Save. Starting a meeting with pre-assigned breakout rooms Start the meeting with participants pre-assigned to breakout rooms.  Click Breakout Rooms in the meeting controls to access the breakout rooms you created. Note: If a participant is not automatically assigned to the breakout room you specified when scheduling the meeting, recover to pre-assigned breakout rooms to re-assign participants to their pre-assigned breakout rooms. You can manually assign participants using the in-meeting breakout room controls. You may also Recreate the breakout rooms for this meeting if you prefer to automatically or manually assign them, instead of using the pre-assigned ones. Click Open All Rooms to start the breakout rooms. Recovering to pre-assigned breakout rooms After starting the breakout rooms, you can recover to the breakout rooms assignment you previously specified. This can be useful if you changed your breakout rooms during the meeting. For example, you could use random breakout rooms for the first half of class, and pre-assigned rooms for the second half.  Start the meeting with participants pre-assigned to breakout rooms.  Click Close All Rooms to end all breakout rooms. Click Recreate then Recover to pre-assigned rooms.  Participants will be re-organized into the breakout rooms you specified when scheduling the meeting. Learn more about managing breakout rooms.

View Options All participants have access to their own view options, where they can control whether they see the active Speaker or the Gallery view. Speaker view will switch the large video window to whomever is currently speaking, with the rest of the participants along a strip at the top. Gallery view lets you see thumbnail displays of participants, in a grid pattern, which expands and contracts as participants join and leave the meeting. Depending on your computer, the desktop client can display up to 49 participants in a single screen of the Gallery view. Customizing the video order When in Gallery view, you can click and drag videos to create a custom video order. Your custom order will be seen only by you, or the host can deploy their custom view to all participants. This can be helpful if you want a particular order of participants or custom "seating" arrangement. Click and drag any participant video to the location on screen you want. Continue as needed to achieve your desired on-screen order.  (Optional) As the host, click View  to enable or disable these options: Follow Host's Video Order (only available to the host): Force all participants to display your custom video order. Participant will not be able to change the order when this is enabled. Release Video Order: Release the custom order and revert to the default order. If you, as the host, want to make sure that everyone can always see one or more participants, such as a guest speaker, panel, or student presentation, the best option is Spotlighting. Spotlighting Spotlight video puts up to 9 participants as the primary active speakers for all participants, and participants will only see these speakers. Only the host or co-host may spotlight participants. Note: This is different than Pin, which can pin up to 9 primary speakers on your device only. Other participants' views are unaffected.  To Spotlight a Video At the top of your screen, hover over the video of the participant you want to spotlight and click ... From the menu, choose Spotlight for Everyone. (Optional) To spotlight additional participants (up to 9 total), follow steps 1 and 2 again as needed, clicking on Add Spotlight instead. To Cancel a Spotlight Click Remove Spotlight in the upper-left corner of the video area. This will return the meeting to the default Speaker view.

Starting a Whiteboard Share Click Share Screen located in your meeting toolbar. Click Whiteboard. Click Share. The annotation tools will appear automatically, but you can press the Whiteboard option in the meeting controls to show and hide them. Use the page controls in the bottom-right corner of the whiteboard to create new pages and switch between pages. Note: Only the participant or host that started sharing the whiteboard has access to create and switch pages. When you are done, click Stop Share. Annotating a Whiteboard or Shared Screen After sharing your screen or whiteboard, annotation controls will display. If you don't see the annotation tools, click Annotate (if you are sharing your screen) or Whiteboard (if you are sharing a whiteboard). While viewing a shared screen or shared whiteboard, click View Options then Annotate at the top. Annotation tools You will see these annotation tools: Note: The Select, Spotlight, and Save options are only available if you started the shared screen or whiteboard. Mouse: Deactivate annotation tools and switch to your mouse pointer. This button is blue if annotation tools are deactivated. Select: Select, move, or resize your annotations. To select several annotations at once, click and drag your mouse to display a selection area. Text: Insert text. Draw: Insert lines, arrows, and shapes. To highlight an area of the shared screen or whiteboard, select following square or circle icon to insert a semi-transparent square or circle. Stamp: Insert predefined icons like a check mark or star. Spotlight / Arrow / Vanishing Pen: Turn your cursor into a spotlight or arrow. Spotlight: Displays your mouse pointer to all participants when your mouse is within the area being shared. Use this to point out parts of the screen to other participants. Arrow: Displays a small arrow instead of your mouse pointer. Click to insert an arrow that displays your name. Each subsequent click will remove the previous arrow placed. You can use this feature to point out your annotations to other participants. Vanishing Pen: Allows the presenter to annotate on the whiteboard or shared screen without having to erase or undo their last addition, as the annotation will fade away within a couple of seconds.  Eraser: Click and drag to erase parts of your annotation. Format: Change the formatting options of annotations tools like color, line width, and font. Undo: Undo your latest annotation. Redo: Redo your latest annotation that you undid. Clear: Delete all annotations. Save: Save shared screen / whiteboard and annotations as a PNG or PDF. The files are saved to the local recording location (usually your Documents folder). Annotation settings If you started the shared screen or whiteboard, click More  in the screen share controls for these annotation settings: Enable/Disable Annotation for Others: Allow or prevent the participants from annotating on your shared screen. Show/Hide Names of Annotators: Show or hide the participants' names when they are annotating. If set to show, the participant's name will briefly display beside their annotation. When sharing your screen, you also have several Advanced options: Slides / Powerpoint as Virtual Background: Allows you to use a slideshow presentation as your virtual background, providing a more immersive presentation. Your video will appear in a small moveable box in front of your slides. Portion of Screen: Share a portion of your screen represented by a green border. The border can be adjusted as needed during the share by clicking and dragging any side or corner. Computer Audio: Only share your computer's audio (your selected speaker in your audio settings). Select the down arrow  just to the right of Computer Audio option to view audio options and switch between Mono and Stereo (high fidelity) audio options. Video: Share a video stored on your computer as video content through Zoom's native video player. Content from 2nd Camera: Share a secondary camera connected to your computer; for example, a document camera or the integrated camera on your laptop. Click Switch Camera in the top-left corner to switch between cameras. Files: Share a file from a third-party sharing service like Google Drive or Microsoft OneDrive. Follow the on-screen prompts to sign in to the third-party service and grant Zoom access.

The polling feature for meetings allows you to create single choice or multiple choice polling questions for your meetings. You will be able to launch the poll during your meeting and gather the responses from your attendees. You also have the ability to download a report of polling after the meeting. Polls can also be conducted anonymously, if you do not wish to collect participant information with the poll results. NOTE: Only the original meeting host can edit or add polls during a meeting. If the host or co-host role is transferred to another user, that user will only be able to launch polls already created. You can create up to 25 polls for a single meeting, with each poll having up to 10 questions. If a poll is relaunched in a meeting, the poll report will only display the last poll occurrence. If you know you will need to launch the same poll twice and want both sets of data, consider creating a second poll with the same questions as the original to avoid re-launching. Adding poll questions before the meeting Sign in to the Zoom web portal. Go to the Meetings page and click on your scheduled meeting (you may only add poll questions after you have scheduled the meeting). Scroll to the bottom to find the Poll option. Click Add to begin creating the poll. Enter a title and your first question. (Optional) Click the Anonymous check box to make the poll anonymous, which will keep the participant's polling information anonymous in the meeting and in the reports.  Select whether you want the question to be single choice (participants can only choose one answer) or multiple choice (participants can choose multiple answers). Type in the answers to your question and click Save at the bottom. If you would like to add a new question, click Add a Question to create a new question for that particular poll. Adding poll questions during a meeting Click Polls in the meeting controls. Click Add a Question (desktop client) or Add a Poll (web client). You will be redirected to a web page where you can add poll questions. Click Add to begin creating the poll. Enter a title and your first question. (Optional) Click the Anonymous check box to make the poll anonymous, which will keep the participant's polling information anonymous in the meeting and in the reports. In top-right corner, select whether you want the question to be Single Choice (participants can only choose one answer) or Multiple Choice (participants can choose multiple answers). Type in the answers to your question and click Save at the bottom. If you would like to add a new question, click Add a Question to create a new question for that particular poll. Launching a poll during a meeting Click Polls in the meeting controls. Select the poll you would like to launch by title. Click Launch Polling. The participants in the meeting will now be prompted to answer the polling questions. The host will be able to see the results live. Once you would like to stop the poll, click End Poll. If you would like to share the results to the participants in the meeting, click Share Results. Participants will then see the results of the polling questions. (Optional) You can choose Re-launch to restart this poll. Note: If a poll is relaunched in a meeting, the poll report will only display the last poll occurrence. If you know you will need to launch the same poll twice and want both sets of data, consider creating a second poll with the same questions as the original to avoid relaunching.  Downloading a report of poll results You can download a report of the poll results after the meeting. When viewing a report of the poll results, take note of these things: If registration was turned on and the poll was not anonymous, it will list the participants' names and email addresses. If registration was not on, the polling report will show the profile names of unauthenticated participants and the names and email addresses of authenticated participants.  If the poll was anonymous, it will show "anonymous" for the participants' names and email addresses. Generating reports after the meeting Sign in to the Zoom web portal. Select Reports. In the Usage Reports tab, click Meeting. A list of upcoming and previous meetings will be generated. You can search by time range or by meeting ID. Next to Report Type, select Registration Report or Poll Report. In the drop-down menu below Report Type, select one of these options: Search by time range: Select a time range then click Search. Search by meeting ID: Enter the meeting ID and click Search. Click Generate in the last column. You can also use the check boxes to select multiple meeting then click Generate at the top. Zoom will redirect you to the Report Queues tab where you can download the report as a CSV file. Meeting Attendance Reports Sign in to the Zoom web portal. Select Reports. In the Usage Reports tab, click Usage. You may Search for a particular meeting by date. Click on the blue number under Participants to pull up a window with details from your meeting, including a list of the participants and how long they were in the meeting. Note: Participants may be listed more than once if they left and re-entered the meeting, or if there were breakout rooms. You may Export this information as a CSV file.

Closed Captions and Auto-Transcription Zoom has a variety of options for creating closed captioning in your meetings and webinars, which provides subtitles of the spoken in-meeting communications. This may be used for participants to more easily follow the conversations, or to meet accessibility requirements. During a meeting, you have the option to assign a participant to manually type captions, or you can enable Zoom’s AI-powered live transcription. Note: Live transcription currently only supports English and the accuracy of the transcription depends on many variables, such as background noise and volume and clarity of the speaker’s voice. Starting manual closed captioning or live transcription in a meeting In a Zoom meeting or webinar that you are hosting, click Live Transcript . Choose one of these options: Assign a participant to type: Opens the participants window. Hover over the participant's name and click More then Assign to Type Closed Caption. I will type: Opens the closed captioning window for you to manually type closed captions. Copy the API token: Copy the URL that you can provide to a third-party closed captioning service to integrate the service with your meeting. Enable Auto-Transcription: Allows the system to start providing live transcription. Participants will be notified that this service is available. Entering closed captions as a participant Once the host assigns you the ability to type closed captions, a notification will appear in your meeting controls. Click Closed Caption . This will open up the closed caption box.  Type the caption in the box and press Enter to submit it. Using closed captioning in breakout rooms If you want a participant to type closed captions, make sure you assign them permission to type closed caption before starting the breakout room sessions. After you start breakout room sessions, participants can click Closed Caption  in the meeting controls to view closed captions. Only one participant can be assigned to type closed captions in a meeting, thus it is only possible to have one breakout session with closed captioning. Live transcription is currently not supported in breakout rooms. Viewing closed captioning or live transcription If closed captioning or live transcripts are available during a meeting or webinar, you can view these as a participant.  When enabled by the host, you will see a notification above Closed Caption/Live Transcript  in the meeting controls, informing you that one of these services is available. If closed captioning is available, click Closed Caption  to start viewing closed captioning. If live transcription is available, click Live Transcript , and then select Show Subtitle. Note: The provided subtitles can be clicked and dragged to move their position in the meeting window. To adjust the caption size: Click the up ^ next to Start Video / Stop Video.  Click Video Settings then Accessibility. Move the slider to adjust the caption size.   Language Interpretation Users that would like to include interpreters in their meetings or webinars now have the ability to enable language interpretation. This allows the host to designate up to 20 participants as interpreters through the web portal or during a Zoom session.  When the meeting or webinar starts, the host can start the interpretation feature, which will allow the interpreters to provide their own audio channels for the language they are translating to. Attendees can then select the audio channel to hear the translated audio in their language of choice, as well as the option to mute the original audio instead of hearing it in a lower volume with their chosen language.   Cloud recordings of interpretation sessions will only record the original audio of the meeting or webinar, not the translations. Local recordings of interpretation sessions will record any audio the person recording can hear, but not multiple audio channels. Requirements: You must be using a Fuller Faculty & Staff Account, and your Zoom app must be at least version 5.2.1 or higher (click here for how to update). Adding language interpreters to meetings or webinars Go to meetings in your zoom account (zoom.us/meeting), then click Schedule a Meeting. Schedule your meeting as normal, but note that you cannot choose to use your Personal Meeting ID.  Next to Interpretation, select the Enable language interpretation check box. Enter the information for your interpreters. The languages you select for interpreters will create audio channels for those languages in your meeting, but not all of these channels have to be used in the meeting. Note: the pre-assigned interpreters must be signed-in to the account associated with the chosen email address. If they are not signed-in with that email address when joining the meeting or webinar, they will not be recognized as an interpreter; the host however can manually assign them to be the interpreter within the meeting. Interpreters do not need to have a Fuller Zoom account. To modify the list of interpreters, click Edit. You can add additional interpreters, resend email invitations, copy email invitations, and remove interpreters. Click Save when you are finished. Note: This process is similar to enabling language interpretation for webinars. Navigate to Webinars and click Schedule a Webinar, then follow steps 3-6. Starting language interpretation in a meeting or webinar Note: Language interpretation cannot be initiated or managed when using the Zoom mobile app. Participants joining from the Zoom mobile app can only listen to interpretation audio channels and view interpreted text. Sign in to the Zoom desktop client. Once your meeting has started, click Interpretation in the meeting controls. You can add or remove interpreters from the Language Interpretation menu if necessary. Click Start to begin the interpretation sessions. After the host clicks Start, the interpreters will receive a message they have been assigned a language. Note: The pre-assigned interpreters must be signed-in to the account associated with the chosen email address. If they are not signed-in with that email address when joining the session, they will not be recognized as an interpreter; the host however can manually assign them to be the interpreter within the meeting.  Interpreters and attendees can now click Interpretation in the meeting controls and select a language channel. An interpreter in the channel will hear the original meeting audio which they can translate. Interpreters only have access to the language channel they have been assigned to. Participants in a language channel will hear the translated audio and also the original audio at a lower volume.  To end the interpretation session, the host must click Interpretation in the meeting controls. Once the Language Interpretation window opens, the host can click End to stop the sessions. The host can also click Manage Language Interpretation to make changes to the interpreter settings during a session. Acting as language interpreter As a language interpreter, you can only broadcast to one language channel at a time. This eliminates unnecessary language crossover and helps to reduce confusion. You can switch between the native-audio channel of the meeting and the interpretation-audio channel you have been assigned to.  Note: You can only join language interpretation from computer audio. You cannot use the dial-in or call me phone audio features. Once a meeting host assigns you as a language interpreter, a window will pop up notifying you which language you are responsible for. Click OK to accept the language you have been assigned to interpret to. To switch between audio channels during the meeting: Click the language of the audio channel you want to broadcast to. Speak in the language of the audio channel you are broadcasting to. Listening to language interpretation In your meeting/webinar controls, click Interpretation. Click the language that you would like to hear. (Optional) To hear the interpreted language only, click Mute Original Audio. Notes: You must join the meeting audio through your computer audio/VoIP. You cannot listen to language interpretation if you use the dial-in or call me phone audio features. As a participant joining a language channel, you can broadcast back into the main audio channel if you unmute your audio and speak.

Meeting and Webinar Comparison In Zoom, webinars are technically distinct from normal meetings and require a separate paid license. Please see below for details on ordering a webinar license. Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance. Webinars are designed so that only the host and any designated panelists can share their video, audio and screen. Attendees have the ability to interact via Q&A, Chat, and answering polling questions, but do not appear on screen. The registration feature is available for both meetings and webinars. This allows you to create a custom registration page where participants can register with their e-mail, name, other questions, and custom questions, allowing you to capture more information about your attendees. Once the meeting is scheduled, you can manage your registrants, resend confirmation emails, and can also generate meeting registration reports if you want to download a list of people that registered. If you are scheduling a meeting and want to emulate a "webinar" style, we recommend requiring registration, making the panelists co-hosts, spotlighting the panelists, preventing the participants from unmuting, and setting participant chat to "Host-only". Enabling registration for a meeting Sign in to the Zoom web portal. In the navigation menu, click Meetings. Schedule a New Meeting or edit an existing meeting. In the Registration section, make sure to select the Required check box. After scheduling the meeting, the Registration and Branding tabs will appear. Manage attendees: Click View to see a list of people that have registered for the meeting. Clicking on the registrant name will provide addition info about that person. Customizing registration options After you schedule the meeting, you can customize registration options: Click the Registration tab. In the Registration Options section, click Edit. You may customize the following options: Registration Automatic Approval: Anyone who signs up will receive an email with information on how to join. Manual Approval: Anyone who signs up will need to be approved by the host on the meeting management page. Send an email to host when someone registers: Check this option if you want to receive an email when someone registers for your meeting. Attendees will receive an email when you approve their registration. Close registration after event date: Check this option if you want to prevent anyone from registering after the meeting date and projected end time. Attendees can still register on the event date and once the meeting starts, as long as it is before the projected end time of the meeting. For example, if you schedule a meeting for 9AM with a duration of 2 hours, the registration will close at 11AM. Note: If you enable this setting and make your meeting cloud recording available on-demand, people can use the original registration link to register for the on-demand cloud recording. Allow attendees to join from multiple devices: Check this option to allow meeting attendees to be able to join from multiple devices, such as computers and phones. Show social share buttons on the registration page: Provides buttons to share the registration page to Facebook, Twitter, LinkedIn, or email.  Questions You can customize the question fields that appear in your registration page. Click the Questions tab. Check the Field(s) you would like to include on your registration page. (Optional) Check the Required box if you want to make that field required. Click Save All.     Note: Name and email address are always required. Some fields like Country/Region and State/Province will appear as dropdown menus for attendees. Custom questions tab Click the Custom Questions tab to add questions to your registration page. Click New Question to add a question. Choose the type of question: Short answer or Single answer. Check whether the question is required. Enter the question. For single answer questions, enter the answer options. Click Create. Repeat the above steps to create more custom questions. Click Save All to save your customized registration. Customizing branding After you schedule the meeting, click the Branding tab to customize branding options for your registration page: Banner: Click Upload to add an image that appears at the top of your registration page. Logo: Click Upload to add an image that appears to the right of meeting topic on your registration page. The logo also appears in the email invitation. Click Add Description to add alt text to the image. The description isn't visually displayed on the screen but helps people with visual impairments to access and understand the image. Webinars To set up a webinar license for your Fuller Faculty & Staff Zoom account, email vcsupport@fuller.edu. Please provide the start and end date you will need the license, as well as the cost center to be charged. The minimum license is one month, and you may host as many webinars as you like during that month (but only one at a time). If your event is run through Event Production Services, please check with them first as they may be using their webinar account. Maximum Attendees Per Month (plus tax) Per Year (plus tax) 500 $79 $690 1000 $340 $3400

Alternative Host When scheduling a meeting, the host can designate one or more users to be an alternative host. Both the host and the alternative host must have a licensed Fuller faculty & staff Zoom account. Once scheduled, any of the alternative hosts can start the meeting as the host using the join link in the email or calendar invite. This will allow someone else to have host controls in a meeting you schedule, even if you are not able to attend. If you have the waiting room enabled or "Allow participants to join...before start time" disabled, the alternative host will still be able to start the meeting. If you do not wish or are unable to designate an alternative host for a meeting you are scheduling, but want participants to be able to meet without you present (a student group, for example), make sure to disable the waiting room and enable "Allow participants to join...before start time." If applicable, also allow participants to share their screen in your Zoom account settings. No one in the meeting will have access to host controls. Also keep in mind your limit of two active meetings at a time. If you join after the alternative host, you will regain control of the meeting and become host, and the alternative host will become a co-host. If you are attending the meeting but would like assistance with managing the meeting, you can assign a co-host during the meeting or transfer your host role to someone else, instead of setting an alternative host. Alternative hosts can't schedule on behalf of the host. If you need to schedule a meeting for another user, or allow them to schedule meetings for you, use Scheduling Privilege. How to designate an Alternative Host When scheduling or editing a meeting, click Advanced Options or scroll to the bottom of the options. In the Alternative Host field, enter the alternative host's name to search through users. If you get an error, it's possible that user does not have a licensed faculty & staff account. Click Schedule to finish, and open up the calendar you have selected. The alternative host(s) will now receive an email letting them know that they have been added as an alternative host, along with a link to start the meeting. Scheduling Privilege Scheduling privilege is designed for a user like an executive admin to: Assign or delegate a user or multiple users in your account to schedule meetings on your behalf.  Schedule meetings on behalf of a user (or multiple users) that has assigned you scheduling privilege. You and the assigned scheduler must both have licensed faculty & staff accounts. Users with Scheduling Privilege on your account will be able to manage and act as an alternative host for all your meetings. You will be able to see and edit all the meetings of users for whom you have scheduling privilege. Setting up scheduling privilege  Sign in to the Zoom web portal. Click Settings. Under Other, click the plus sign (+) next to Assign scheduling privilege to. Enter one or more email addresses in the window, separated with a comma. Click Assign. If the user was assigned successfully, they will appear under Assign Scheduling Privilege to.  If scheduling privilege cannot be assigned because the user is not on your account or is not a licensed faculty & staff user, you will receive an error message. Scheduling for another user When scheduling or editing a meeting, find the Schedule for section, found below the Topic section, and choose the user you want to Schedule For from the dropdown menu. Click Schedule to finish, and open up the calendar you have selected. If you need to schedule meetings for someone, they need to assign you scheduling privilege through their Zoom account.

Zoom meetings can be used as a very effective tool in the support of students. Just being able to see the student face-to-face improves communication, and allowing them to share their screen with you to show you their problem makes solving it much simpler. If needed, you can even control their screen and reboot their computer. Necessary Settings in your Zoom account All settings are found here: zoom.us/profile/setting Under In Meeting (Basic) Make sure that Screen sharing - Who can share? - All Participants is set Make sure that Allow Remote Control is on, along with Allow remote controlling user to share clipboard (this allows you to paste a URL into their address bar, for example) Optional Settings In Meeting (Basic) Show Zoom windows during screen share This allows you to see their Zoom window (the meeting interface itself) so that you can troubleshoot any Zoom issues they are having. In Meeting (Advanced) Remote Support This adds a Support button to your Zoom meetings. With it you can directly request desktop or application control, bypassing the need for the student to start sharing their screen first. You can also request a computer restart which, if they accept, will reboot their computer and then rejoin them to the meeting automatically (after they sign back in to their computer). During the Meeting If you can walk the student through the solution without controlling their screen they will be better prepared to resolve the issue on their own in the future. If you do need to control their screen, ask permission before taking control and narrate what you are doing as you are doing it (i.e. “I am now going to your browser settings to clear your cache”). Ask the student to share their screen using the Share Screen button at the bottom. Direct them to choose Screen or the particular application that is at issue (most likely their browser). If they have multiple monitors or browser windows they will need to choose which to share. On your side, under View Options at the top of the shared screen, select Request Remote Control and confirm. Wait for them to approve the request. While you have remote control, you can click on their screen to take over their mouse, type on their computer (including copy and paste), change settings, and open and close applications. If they only shared an application, you only have access to that application.