If you have never used Zoom before and click on a link to join a Zoom meeting, the Zoom app will automatically download and install, and you will be joined to the meeting. You may also download the Zoom app ahead of time from zoom.us/download For a PC or Mac, you want to download the Zoom Client for Meetings For a mobile device, scroll down until you find Zoom Mobile Apps Note: If you are on a Fuller-provided Mac, the Zoom app will already be installed and up-to-date. After downloading the .exe or .pkg file, double-click on it (you may find it in your downloads folder) and follow the instructions to install. Permissions for Macs Due to increased security and permissions with Mac OS 10.14 Mojave and beyond, you will be prompted to allow Zoom to use the microphone and camera. On Mac OS 10.15 Catalina and beyond, screen recording will also need to be allowed. Please click OK during the initial request in order to use your microphone and camera in Zoom. For more information and further steps needed for Mac OS 10.15 and beyond, please go to https://support.zoom.us/hc/en-us/articles/360016688031   Running the Zoom App After you have installed Zoom, clicking on a meeting link should automatically open Zoom and connect you to the meeting. If you need to open Zoom to sign in, check your settings, or update, go to your finder and search for Zoom (PC) or zoom.us (Mac). You might also find the Zoom app on your desktop or dock by looking for the little blue camera icon, or in your Applications Folder or Start Menu.  Updating the Zoom App Keeping your Zoom software app up to date is necessary to take advantage of the newest Zoom features, and avoid any security or compatibility issues. When starting the Zoom app, you may see a notification to update Zoom to the most recent version. NOTE: If you are on a Fuller-owned Mac with the Managed Software Center, Zoom will automatically stay up-to-date. If a new version has just released, you may get an error if you try to update manually until we have updated it on the backend. It is important to recognize the distinction between your online Zoom account and the Zoom software app on your computer. The Zoom app exists on your computer like Microsoft Word or any other software, and it allows you to connect to meetings. Your online Zoom account is accessed through your browser at zoom.us. You use the same method (either Google or email and password) to sign in to both your online account and your Zoom app. You may join zoom meetings without being signed in, but in order to be the host of meetings you've scheduled, as well as update your software, you must be signed in to the app. Please follow the instructions HERE to sign in if you are not signed in. To Update Once You Are Signed In Run your Zoom App. You may find your Zoom app by going to Search (for PC) or Spotlight (for Mac) and typing in "zoom". You might also find the Zoom app on your desktop or dock by looking for the little blue camera icon, or in your Applications Folder or Start Menu. Click on your profile picture in the upper right corner, and click on Check for Updates. Confirm any updates needed to install them. You might already be up to date! On a Mac, you may also sign in and check for updates from the menu bar while Zoom is active.   If you receive a notification that admin credentials are needed, please use any local admin credentials you may have or, if it is a Fuller computer, reach out to techsupport@fuller.edu to complete the update. Here is a helpful video:

The Zoom application on your computer or mobile device is the software that allows you to connect to Zoom meetings. This is different from the zoom website (zoom.us) where you can adjust your account settings, but you use your zoom account to sign into both. You may join zoom meetings without being signed in to the zoom app, but in order to be the host of meetings you've scheduled, you must be signed in. If you use two different Zoom accounts, it is important to check which one you are signed in to before you join each meeting, and make sure it is the correct one (the one you used to schedule the meeting). How to Sign In Start the Zoom app on your computer (you do not need to join a meeting) by going to Search (for PC) or Spotlight (for Mac) and typing in "zoom". You might also find the Zoom app on your desktop or dock by looking for the little blue camera icon, or in your Applications Folder or Start Menu. Mac PC Once the program loads If you see a screen that looks like this, you are already signed in. You can check which account you are signed in as by clicking on the small profile icon in the upper right. From there you can switch accounts, sign out, or check for updates, along with many more options. If you see a screen that looks like this, you are not currently signed in. Please sign in according to how you initially set up your account. Most of you will choose Sign in with Google and then make sure to select your Fuller account if given the option. Some of you will have set a password when first creating your account (not necessarily the same as your FullerID password) and so you will enter your email and password to sign in.   During a Meeting If you are currently in a Zoom meeting and realize you need to sign in or switch accounts, you may do so without needing to leave the meeting. On a Mac While in a meeting, click on the zoom.us menu in the upper left corner of your screen and then click on Sign In or Switch Accounts. On a PC While in a meeting, find the Zoom icon in your taskbar. Right-click on it then click on Zoom, and it will bring up a screen for you to sign in. Claiming Your Host Role If you are in a meeting which you scheduled, but find that you're not the host (no host controls, like recording or breakout rooms), it might be because you are not signed in. To sign in during a meeting, click on the Participants button, and then click on the Claim Host button in the lower right. You may then sign in to claim the host role.

To access settings in the Zoom desktop client: Open your Zoom app, then click your profile picture then click Settings (sign in if needed). This will give you access to the following settings: General Change general settings for meetings and chat. Start Zoom when I start Windows: Open and display the Zoom client when Windows starts. Silently start Zoom when I start Windows: Open the Zoom client when Windows start, but keep it minimized in the taskbar. When closed, minimize window to notification area instead of task bar: Keep Zoom open in the taskbar notifications area when you close Zoom. Use dual monitors: Place screen share content and video on separate screens while in a meeting.  Enter full screen automatically when starting or joining a meeting Automatically copy invite link after the meeting starts Always show meeting controls: Make the meeting controls visible at all times. If disabled, meeting controls will hide if your mouse pointer is inactive for a few seconds. Ask me to confirm when I leave a meeting: Display a prompt to confirm if you want to leave the meeting after clicking Leave Meeting. Show my connected time: Display the total time you have been in the current meeting.  Remind me __ minutes before my upcoming meetings: Display a notification at the specified time before your meetings start. Stop my video and audio when my display is off or screen saver begins Integrate Zoom with Outlook: This feature is not available for Fuller Faculty & Staff accounts.  Reaction Skin Tone: Select the default skin tone when using chat emoticons and meeting reactions. View More Settings: Open the Zoom web portal to adjust settings not available in the Zoom client. Video View your video feed and change your camera. Camera Camera: Select the camera you want Zoom to use. Video ratio: Select Original Ratio (usually a 4:3 aspect ratio) or HD (usually 16:9 aspect ratio)  My Video Mirror my video: Horizontally flip your video. This option is useful if your camera flips your video by default. Touch up my appearance: Apply a softening effect.  Adjust for low light: Improves video brightness and quality in low light surroundings.  Always display participants name on their video: Display participant's name overlayed on their video. Turn off my video when joining a meeting: Automatically disable your video when joining a meeting. Always show video preview dialog when joining a video meeting Hide non-video participants: Hide participants' thumbnail if they don't have video enabled. Thumbnails for non-video participants display their name. See myself as the active speaker while speaking: Place your video as the primary active speaker on your own screen when you speak.  Maximum participants displayed per screen in Gallery View: Choose between 25 participants or 49 participants (if supported by your device) Advanced: View advanced settings Audio Set your microphone and speaker, test them, adjust their volume, and change other settings. Speaker: Click Test Speaker to play a test tone. Click the drop-down menu to select the speaker you want Zoom to use. Use separate audio device to play ringtone simultaneously: Select another device that will play the ringtone when you are invited to a Zoom meeting or receive a Zoom Phone call. This device will ring simultaneously with your selected speaker. Microphone: Click Test Mic to record audio and play it back. Click the drop-down to select the mic you want Zoom to use. Automatically adjust microphone: Automatically make your microphone softer or louder as needed to normalize the volume and make it easier for other participants to hear you. If you are having issues with your audio fading in and out, you may want to turn this setting off. Suppress background noise: Choose between Auto, Low, Medium, and High levels of noise suppression.  Show in-meeting option to “Turn On Original Sound”: Adds an in-meeting button to enable original sound. High fidelity music mode: Optimizes Zoom audio for highest quality music. Sampling rate is increased to 48kHz, CELT codec is enabled, and bit rates are increased to 96 Kbps for mono and 196 Kbps for stereo. It can increase CPU usage and consume greater network bandwidth, so a wired connection is strongly recommended for this.  Disable echo cancellation: Disables Zoom echo cancellation algorithms. A headset and high quality microphone is strongly recommended with this option.  Use stereo audio: Sends audio in stereo during your meetings and webinars, if your microphone can process audio in stereo. Ringtones: Select a ringtone for incoming meeting invites and Zoom Phone calls. This setting doesn't sync with the identical mobile app setting. Automatically join audio by computer when joining a meeting: Automatically join meetings with computer audio, instead of displaying a prompt to join. Mute my microphone when joining a meeting Do not prompt joining audio when I join a meeting using 3rd party audio Press and hold SPACE key to temporarily unmute yourself: If you are muted in a meeting, allows you to unmute by pressing and holding the SPACE bar. Sync buttons on headset: Allows the mute/mute function to be synced from your audio device to the Zoom desktop client. In other words, if you mute or unmute using a button on your audio device, the Zoom client will show your mic is muted or unmuted. Only enable this setting if you using a supported audio device. Advanced: View advanced settings. Share Screen Change settings related to screen sharing. Window size when screen sharing: Choose how you would like the meeting window to change when viewing shared content, Fullscreen mode, Maximize window, or Maintain current size. Turn off Windows 7 Aero mode in screen sharing Scale to fit shared content to Zoom window: Automatically scale the shared screen to fit the size of the Zoom window. Show my Zoom windows to other participants when I am screen sharing: Display the Zoom client to other participants when you share your screen. By default, the Zoom client is hidden when you share your screen. The Show Zoom windows during screen share option on the Settings page in the web portal must be enabled before this will appear in the client.  Enable the remote control of all applications: Allow other participants to remotely control all applications during a remote control session. Side-by-side mode: Display the shared screen and participants' video side by side. Silence system notifications when sharing desktop: Temporarily disable all notifications to prevent distractions and interruptions during presentations.  Share applications:  Share an individual window: Just share the selected window of the application.  Share all windows from an application: Share all open windows of that application.  When I share my screen in a meeting: Choose the default behavior when sharing.   Automatically share desktop Show all sharing options When I share directly to a Zoom Room: Choose the default behavior when sharing to a Zoom Room.   Automatically share desktop Show all sharing options Advanced: View advanced settings. Phone Displays information relating to Zoom Phone if you have a Zoom Phone license. Chat Change settings related to Zoom chat, channel, and message notifications. Chat Settings Show Audio Message button: Display the Voice Message button on the chat box, allowing you to record and send voice messages. Show Code Snippet button: Display the code snippet button on the chat box, allowing you to send code snippets.  Include link preview: Insert a link preview with the page title, preview image, and description whenever your message contains a link. Change my status to "Away" when I am inactive for ___ minutes: Change your status to Away if your computer is inactive for the specified amount of minutes. Left sidebar theme: Change the color of the chat sidebar. Blocked users: Click Manage blocked users to view contacts you have blocked and remove them from the blocked list.  Unread Messages Keep all unread messages on top: Keep chats with unread messages to the top of your chats list. Show unread message badge for channels: Display the number of unread messages beside each chat. Move messages with new replies to the bottom of the chat When viewing unread messages in a channel:  Start at the first unread Start at the latest Push Notifications Select if you want to receive notifications for: All messages Only private messages and mentions: Show notifications for private 1-on-1 chats and any time someone uses @(your name) in any channel (group chat). Nothing With exceptions for: Set exceptions if you want specific channels to have different notification settings than the one your set above. Receive notifications for: Set keywords you want to receive notifications for. Notify me about new replies on messages I am following Do not disturb from __ to __ :  Set the time period when you do not want to receive notifications. Play sound when I receive a new message: Audio notifications are played for messages  Mute notifications while I am in a meeting or internal call: Zoom notifications are temporarily paused when in a Zoom meeting or call.  Show notification banner on screen until dismissed Show message preview (uncheck this option for privacy): Message contents partially shown in desktop notifications  Background & Filters You can select a virtual background, select the color of the background (green screen) behind you, and upload a virtual background image. You can also apply video enhancements such as video filters or studio effects to your video appearance. Recording Select the location for your local recordings and view how much cloud recording space you have and how much is in use. Store my recording at: Choose the default location to save recording files. Note: Setting the default location to a cloud syncing folder (such as Dropbox, Google Drive, or One Drive), an external drive, or network storage device may cause issues with saving and converting the local recording. Zoom strongly recommends keeping the default location on a local drive for recordings. Choose a location for recorded files when the meeting ends: When a recorded meeting ends, display a prompt asking where to save the recording files. If this is not enabled, recording files will be saved in the default location. Record a separate audio file for each participant who speaks: Creates separate audio files for each participant, instead of one audio file with all participants' audio. Optimize for 3rd party video editor: Ensure that the recording file is compatible with video editing software. Add a timestamp to the recording: Embed the date and time while recording the meeting. Record video during screen sharing: Continue to record participant's video during screen share sessions. Place video next to the shared screen in the recording: When recording locally during a screen share sessions, place participants' video and shared screen side-by-side in the recording. Keep temporary recording files: Keep the original files to help Zoom troubleshoot when there is a problem with the recording Profile Edit My Profile: Open the Zoom web portal to change personal information like you profile picture and name. View My Subscription: Open the Zoom web portal and display your current paid plan and options to change it. View Advanced Features: Open the Zoom web portal to adjust settings not available in the client. Statistics Shows how much CPU and memory Zoom is currently using. If you are in a meeting, it will show data like latency and jitter so you can evaluate your audio and video quality. If having problems with the Zoom desktop client, you can also submit problem reports with logs to Zoom Support.  Feedback Send Feedback to Zoom, including ideas, requests, or general comments. Keyboard Shortcuts  Displays keyboard shortcuts you can use with Zoom. Accessibility You can change the font size for closed captioning and chat. Closed Captioning: Click and drag slider to make closed captions font size smaller or larger. Chat Display Size: Adjust the font size for in-meeting and IM chats.  Screen Reader Alerts: Enable or disable screen reader alerts.

Joining the class or meeting Click on the link - Most of you will receive a link to join a particular class or meeting. This link may be posted in Canvas, or possibly in an email or calendar invite. The first step is to click on this link, then when prompted, click Open Zoom Meetings   If this is your first time using Zoom, follow the prompts to download and install Zoom. You can also download it before the meeting from the Managed Software Center or zoom.us/download, and test Zoom at zoom.us/test Once Zoom has finished installing you can join the meeting, after selecting Join with Video and Join with Computer Audio. If you don’t have a Zoom account, you can follow the instructions HERE to sign up with your Fuller email. Once you have a Zoom account with your Fuller email, please sign in to it when joining classes. This will allow you to be placed correctly in breakout groups. Join with Video - Check the appropriateness of your video feed then select Join with Video. We strongly encourage all students to participate in class by keeping their video on. Join with Computer Audio - The first time you use Zoom, it is highly recommended to click on “Test Speaker and Microphone” and follow the prompts. If you need to use your phone for audio for whatever reason (no microphone on computer, very poor/choppy internet connection) click on “Phone Call” and dial one of the given numbers. Some classes or meetings will use waiting rooms - while you are waiting to join you may Test Your Computer Audio.   Once you are in the meeting For an overview of all the features available in a meeting, go to https://support.zoom.us/hc/en-us/articles/200941109-Attendee-Controls-in-a-Meeting If you are the host (you created the meeting, or someone assigned you the host role), learn about additional meeting configuration and facilitation settings here: https://support.zoom.us/hc/en-us/articles/201362603-What-Are-the-Host-Controls Security Concerns? All of our Zoom classes and meetings are set up with passwords, and many with waiting rooms, which will prevent unauthorized users from joining without approval. Hosts and co-hosts may explore additional in-meeting security options here: https://support.zoom.us/hc/en-us/articles/360041848151 With passwords in place, Zoom is at least as secure as other videoconferencing platforms. Support For any questions, please email vcsupport@fuller.edu You may also find a large list of resources at https://zoom.us/docs/en-us/covid19.html Problems? You may find further troubleshooting tips HERE

Make sure you have installed Zoom following the instructions HERE For Students Click on Zoom in the left-hand menu. Find the appropriate session in Upcoming Meetings and click the Join button. Meetings may only be available to join during the scheduled meeting time, or up to 15 minutes before the scheduled time, or at any time, depending on the meeting settings. For Faculty Click on Zoom in the left-hand menu. Find the appropriate session in Upcoming Meetings and click the Start button. As the host of any meeting you've scheduled, you may start a meeting at any time, even if it is outside the set meeting hours. Troubleshooting If the Zoom page appear grayed-out or does not load, try using a different browser, an incognito/private window, or allowing pop-ups and cookies as shown below. If you are a TA for the class, please contact vcsupport@fuller.edu so that we can set up a Fuller Zoom account for you. You may also try clicking on "Student View" to see and join the meetings.

For an iPhone or iPad Open the Zoom mobile app. If you have not downloaded the Zoom mobile app yet, you can download it from the App Store. Join a meeting using one of these methods: Tap Join a Meeting if you want to join without signing in. Sign in to Zoom then tap Join. Enter the meeting ID number and your display name. If you're signed in, change your name if you don't want your default name to appear. If you're not signed in, enter a display name. Select if you would like to connect audio and/or video and select Join. From an Android Device With most Chromebooks, you can either join from the Chrome browser or download the Zoom mobile app. Open the Zoom mobile app. If you have not downloaded the Zoom mobile app yet, you can download it from the Google Play Store. Join a meeting using one of these methods: Tap Join a Meeting if you want to join without signing in. Sign in to Zoom then tap Join. Enter the meeting ID number and your display name. If you're signed in, change your name if you don't want your default name to appear. If you're not signed in, enter a display name. Select if you would like to connect audio and/or video and tap Join Meeting.

Several rooms on campus have built-in or cart-based Polycom video conferencing units. These allow you to easily join the room to a Zoom meeting with the benefits of one or more PTZ cameras, integrated mics and speakers, and easy content sharing. When you first enter the room, make sure that the screens are on and on the correct input. For many rooms, this will be through a white panel on the wall - press the ON button, then press the button for VIDEO CONF. Pick up the Polycom remote and press a button to wake up the Polycom. You should see the cameras rotate around, and then the Polycom Home menu will appear on the screen. There are two ways to connect to Zoom using a Polycom room system. 1. If you have reserved this room through 25Live and requested the "Zoom - Video Conferencing" resource, you may receive a default link. You may send this link out to participants for use only during your reserved meeting time. This basic link won't have advanced features like breakout rooms available, but it provides a ready-made meeting that you don't have to schedule yourself. To join this meeting from the room, use the arrow pad on the Polycom remote to select the on-screen option that is the name of the room you are in ("Geneva" or "Glasser 109" for example) and press the center button to join. 2. If you (or someone else) have scheduled your own Zoom meeting, it is easy to join with the room. Use the Polycom remote to join the "Zoom Lobby". You will see a 5-letter pairing code (not case sensitive). Using the web browser on your laptop, go to zoom.us/meeting/rooms and enter the meeting ID and pairing code. You may be asked to sign in to your Zoom account or enter the meeting passcode. Alternately, you may first join the meeting from your laptop (make sure to mute your mic and speakers!), then click on Participants and Invite. Select the Room System tab and enter the pairing code. Once the room has joined the meeting you no longer need to keep your laptop in the meeting. Please note, if you are in a room that is joined to a Zoom meeting, you and anyone else in the room do not need to join that meeting from their own laptop. If you do join the meeting (to manage breakout rooms, for example) please make sure that both mic and speakers are muted on your laptop. IMPORTANT: If your meeting has "Mute participants on entry" enabled, the room will join in a muted state. In order to unmute, using the Polycom remote press # (to bring up the keypad) then 1 (to bring up the menu) then 2 (to unmute). After you have unmuted the room this way, you may then mute and unmute normally using the remote. During the Meeting You may use the arrow and zoom buttons on the Polycom remote to control the camera. If you would like to share content, connect your laptop to the VGA cable that is provided in the room. Your content may appear automatically, if not press the "Content" button on the Polycom remote and use the arrows and center button to select "Laptop". You will not be able to see chat or other Zoom features on the screen, just participants and shared content. If you need access to these additional features, join the meeting on your laptop (preferably as the host), and make sure to mute both your microphone and audio output.